Refunds & Cancellations

01Café orders (takeaway / delivery / dine-in)

You can cancel free of charge until the kitchen accepts your order. Once preparation begins, orders cannot be cancelled. If we cancel (item unavailable, address unserviceable) or an order is unreasonably delayed or incorrect, prepaid amounts are refunded in full.

02Cake orders

Cakes are made to order. Cancellations 24 hours or more before the pickup/delivery time receive a full refund of amounts paid. Inside that window, payments are non-refundable (ingredients are committed). Custom cakes cancelled after work has begun may be charged up to the quoted amount at our discretion.

03Diwali hamper pre-orders

Hampers are packed fresh for the day you choose. You can cancel for a full refund any time before your hamper is packed for pickup, delivery or dispatch. Because hampers contain perishable sweets and bakes, they cannot be returned once collected or delivered.

If a hamper arrives damaged in transit or isn't what you ordered, contact us within 24 hours of delivery with photos of the box and its contents and we will replace it or refund you. If we cancel your order, everything you paid, including any delivery or shipping charge, is refunded in full.

04Workshops

Workshop cancellations are not refunded. Cancel 3 days or more before the workshop and you receive credit for the full amount you paid, to use on a future workshop. Less than 3 days before, there is no refund or credit, but you may pass your seat to another attendee. If we cancel or reschedule a workshop, you choose between a seat at the new date and a full refund. If seats sell out while your payment is completing, the payment is refunded in full automatically.

05How refunds are paid

Refunds go back to the original payment method via Razorpay, typically within 5–7 working days of initiation. For help, contact us (details below) with your order reference (LA-…, CK-…, DIW-… or WS-…).